CX Diagnostic Product

Know exactly where your customer experience is broken

CX HealthCheck™ Express gives you a clear, expert audit of your customer journey, feedback channels, and service touchpoints — delivered in 5 working days.

Price ₦250,000
Delivery 5 days
Format Report + Session
CX HealthCheck™ Express
₦250,000
One-time. No retainer. No hidden fees.
Buy Now — Pay via Paystack Request Invoice Instead
  • Full customer journey review
  • Digital & service touchpoint assessment
  • CX gap report with recommendations
  • Quick-win priority list
  • 30-minute expert review session
  • Executive summary document
Delivered within 5 working days of intake form submission. If we cannot meet that timeline, we'll notify you within 24 hours of purchase.
Who it's for

Built for financial services and service-led organisations

If you collect customer feedback but struggle to turn it into action, this audit was made for you.

🏦
Banks & Microfinance
Tier-2 and Tier-3 banks facing NPS pressure, branch complaints, or declining customer satisfaction scores.
📱
Fintechs & Wallets
Fast-growing digital businesses where customer friction is hiding in the app journey, onboarding, or support queue.
📡
Telecoms & Insurance
Service organisations with high complaint volumes and no clear map of where the experience breaks down.
🏢
SMEs & Service Businesses
Growing businesses that want to compete on customer experience before investing in a full CX transformation.
The problem

Most CX programs collect feedback. Few act on it.

Nigerian banks and fintechs are leaving revenue on the table because they don't know exactly where the customer experience fails.

  • Feedback is collected but never closed-loop
  • Survey scores don't connect to revenue or retention data
  • Departments blame each other when NPS drops
  • No one owns the end-to-end customer journey
  • Quick wins are buried under months of planning
"We knew our customers were unhappy. We just didn't know exactly where the experience was failing — or how to fix it without a six-month project."
A common situation among Nigerian financial services leaders. CX HealthCheck™ Express answers this in 5 days.
What you get

Six concrete deliverables. Five working days.

Every output is tailored to your organisation — not a generic template.

01
Customer Journey Review
We map the key touchpoints your customers encounter — from first contact through to post-service recovery — and identify where friction occurs.
02
Digital & Service Touchpoint Assessment
A structured review of your website, app, USSD, branch or support channel experience, focusing on usability, clarity, and service quality signals.
03
Feedback & Survey Channel Review
We assess how you currently collect and use customer feedback — NPS, CSAT, complaint logs, social — and identify what's missing or underused.
04
CX Gap Report
A clear document identifying your most significant experience gaps, their likely business impact, and why they exist in your current setup.
05
Quick-Win Priority List
The five to eight improvements your team can implement within 30–60 days without waiting for a full transformation program.
06
30-Minute Expert Review Session
A live video session with a Skimatik consultant to walk through findings, answer questions, and agree next steps. Recorded and shared with your team.
How it works

From purchase to insights in five steps

Simple. No procurement. No long briefings. No back-and-forth.

1
Day 0
Pay and complete the intake form
Pay via Paystack or request an invoice. You'll receive a short intake form — takes 10–15 minutes to complete — covering your organisation, customers, current CX setup, and main challenges.
2
Day 1
We begin the audit
Our team reviews your digital touchpoints, feedback channels, public-facing customer journey, and any supporting materials you share. We may send 2–3 clarifying questions via email.
3
Days 2–4
Analysis and report preparation
We prepare your CX gap report, priority list, and executive summary. Every finding is specific to your organisation — not a generic checklist.
4
Day 5
Delivery and review session
We deliver all documents and schedule your 30-minute review session. The session is recorded and shared so your leadership team can review it.
5
Day 7+
Optional: upgrade to full implementation
Many clients use their HealthCheck findings as the brief for a full CX transformation engagement. If that's the right next step for you, we'll scope it together — ₦250,000 is credited toward your next project.
What you'll need to share

We do the heavy lifting. You just answer the intake form.

No need to prepare lengthy briefs. We'll ask for what we need. Here's what typically helps:

After your HealthCheck

The natural next step for every finding

Most organisations use their CX HealthCheck™ report as the brief for a deeper engagement. Here's what clients typically move into:

NPS³™ Insight Audit
Fix how you measure and use NPS across customer, employee, and departmental levels.
From ₦350,000
ReActivate™ Blueprint
Design a campaign to bring dormant customers back to active status within 60–90 days.
From ₦500,000
Closed-Loop Recovery System
Build a structured process for resolving detractor complaints and recovering dissatisfied customers.
From ₦400,000
Full CX Transformation
A complete NPS implementation, closed-loop system, and departmental accountability model for your organisation.
From ₦5,000,000
Questions

Frequently asked

Do I need to be a large organisation to benefit from this?
No. CX HealthCheck™ Express is designed for organisations of all sizes — from growing fintechs to Tier-1 banks. The scope adjusts to your context. If you have customers and you want to serve them better, this audit is relevant.
What if I haven't set up any NPS or feedback system yet?
That's fine — and actually very common. The HealthCheck assesses where you are today, including the absence of formal feedback structures. Your gap report will include recommendations for where to start.
Can I pay by bank transfer instead of Paystack?
Yes. Click "Request Invoice Instead" and we'll send an invoice with bank details within 2 business hours. Delivery begins once payment is confirmed.
Is this a Nigerian market-specific audit?
Yes. Skimatik frameworks are built around the realities of African financial services — USSD journeys, branch-heavy models, CBN service quality expectations, and mobile-first customer behaviour. We don't apply a generic global template.
What happens after the 30-minute review session?
You'll receive a recording of the session and a written summary of agreed next steps. There's no pressure to engage further — but most clients find the HealthCheck opens clear direction for a bigger project, and we're happy to scope that when you're ready.
Can I use the HealthCheck report for internal presentations?
Yes. The executive summary is designed to be presentation-ready for a CX, Operations, or Strategy leadership meeting. You can share it internally or use it to make the business case for further CX investment.
Get started

Five days from now, you'll know exactly where to start

No long proposals. No procurement process. Just a clear, expert view of your customer experience — and a practical list of what to fix first.

Buy CX HealthCheck™ Express — ₦250,000 Ask a question first